Working in customer service, retail, and sales gives you a unique perspective, seeing how working-class people interact with the general public and the public interacts with the staff. The hard part is figuring out what will motivate your staff to stick it out and stay with you and not simply go to work, get their check, and go home. 

First, invest in your people. It’s been reported that most workers will leave their jobs if they feel undervalued or underappreciated. It’s not their salary that makes an employee stay. Health care, retirement benefits, and opportunities to advance within your company are all incentives to continue investing in your business for your staff. Some firms have begun offering a four-day workweek, which means you work four days and get paid for five. But with no advancement opportunity, you risk losing people to a company willing to offer more.

Second, to increase your business’s productivity, give your staff a chance to develop professionally. Professional development could include paying for management classes and offering tuition reimbursement for higher degrees, like MBAs. Any skill-building will transfer into higher production for your business. So, take the time to invest in your people.

Third, professional development turns into job satisfaction. That means your staff will stick it out when things get complicated because everyone wants to feel like they matter when they are at work. That’s more important than their work-life balance or the amount of their take-home pay.

It’s simple.

Invest in your people to see growth in your organization or business.

If you are an employee, what change do you want to see in your organization to increase productivity?

As an organization, what change will you make to improve business productivity?